Return and Refund Policy

Return and Refund Policy

Returns

We want you to love your purchase! If you are not satisfied with your order, we accept returns under the following conditions:

• Requirements: Items must be returned within 30 days of receipt.
• Condition: The item must be unused, unworn, and in original packaging.
• Non-Returnable Items: Certain items such as sale items, gift cards, and personalized/custom products are not eligible for return.

Refunds

• Refunds will be processed back to your original payment method once the return is approved.
• Please allow 5-7 business days for the refund to appear on your account.

Return Process

1. Contact our customer support team at info@neatneroli.com with your order number and reason for return.
2. We’ll provide you with a return authorization and instructions on where to send your item(s).
3. Customers are responsible for return shipping costs unless the item was defective or incorrect.

Exchanges

• We currently do not offer direct exchanges. To exchange an item, please return it for a refund and place a new order for the desired item.

Damaged or Defective Items

• If you receive a damaged or defective item, please email us at info@neatneroli.com within 7 days of delivery. Include photos and your order number for a swift resolution.

Questions?

If you have any questions about our return and refund policy, please contact us at info@neatneroli.com. We're here to help!